Cancellation Policy

Before processing

A cancellation request may be reviewed if the order has not yet been processed, delivered, redeemed, dispatched, or committed to a third-party provider.

After processing

Once a digital product has been delivered or a physical order has been dispatched, cancellation may no longer be possible. Any refund eligibility is handled under the Refund Policy.

How to request

Contact support as soon as possible with the order number and the reason for cancellation. Submitting a request does not guarantee cancellation.

Last updated: 12 September 2026