Refund-policy

Section heading

Return and Refund Policy - SRK Express BD

Please read our policy carefully regarding digital items, physical products, gateway fees, and cancellations.

1. Digital & Virtual Products Policy (Non-Refundable)

Strict No-Refund Policy: All digital products, including game top-ups, gift cards, redeem codes, in-game items, and digital vouchers, are strictly NON-REFUNDABLE and non-exchangeable once delivered.
Incorrect User Details: We are not responsible for orders delivered to incorrect Player IDs, User IDs, emails, or phone numbers provided by the customer. No refund or compensation will be issued for user input errors.
Invalid Code Claims: If you claim a digital code is invalid or already redeemed, you must provide a continuous, unedited video recording starting from the moment of order receipt to the redemption attempt. All claims are cross-checked with our delivery logs and supplier API data.

2. Physical Products Policy (Replacement Only)

Replacements Only: We only replace physical items if they arrive defective, physically damaged, or if an incorrect product was delivered. Cash refunds are not applicable for physical products unless a replacement is out of stock.
Claim Window: Any damage or replacement request must be reported to our Live Chat Support or email within 24 hours of delivery, along with unboxing video proof.

3. Order Cancellation & Price Fluctuations

In-Progress Orders: Once an order status changes to "Processing" or "In Progress", it cannot be cancelled, modified, or refunded under any circumstances.
Price & Stock Changes: Market prices and API rates for digital items are subject to change without prior notice. If a product becomes unavailable or undergoes a price increase before processing, we reserve the right to issue a full refund or request the price difference.

4. Eligible Refund Scenarios

A refund will only be initiated under the following exceptional circumstances:

Unauthorized Charges: You were charged via bKash, Nagad, bank transfer, or payment gateway without authorization, AND the order has not been processed.
Out of Stock / Unavailability: We are unable to fulfill your order due to item unavailability or server errors.
Payment Gateway Errors: Funds were deducted via the payment gateway, but the system failed to generate or process the order on our backend.

5. Refund Process, Gateway Fees & Timeframe

Verification Proof: To request a refund, you must provide your Order ID, Payment Receipt, and Payment Gateway Transaction ID (TrxID).
Non-Refundable Gateway Fees: If a refund is approved due to customer error or cancellation prior to processing, applicable payment gateway charges (e.g., bKash, Nagad, or Card processing fees) will be deducted from the total refund amount.
Processing Timeframe: Approved refunds are usually processed within 5 to 7 business days depending on the payment channel.
Refund Method: Approved refunds will generally be credited back to your original payment method or added to your website wallet balance.
Account Deletion Impact: Requesting account deletion with a pending refund will void the refund claim as transaction history will be lost.

6. Fraud Prevention & Chargebacks

Fraudulent Claims: Any attempt to initiate fraudulent chargebacks, false disputes, or fake claims will lead to an immediate permanent ban of your SRK Express BD account. Legal action may also be taken where necessary.

7. Late or Missing Refunds

First, thoroughly check your bKash, Nagad, or Bank account transaction history.
Contact your payment provider or wallet support to check for pending incoming transactions.
If you have completed the above steps and still have not received your refund, please reach out to us with your TrxID.

Our support team is available via Live Chat or Email

Last updated: 13 September 2026

Last updated: 01 October 2026