Express BDSRK Digital Store

Refund Policy

When to contact us

Contact support with the order number and payment reference if an order is duplicated, incorrect because of our error, cannot be delivered, or otherwise appears eligible for review.

Digital products

Delivered digital top-ups, codes, gift cards, or similar digital goods may be non-returnable after successful delivery or redemption. Eligibility depends on the order record, product status, and applicable provider rules.

Approved refunds

Return and Refund Policy - SRK Express BD

Return & Refund Policy

Please read our policy carefully regarding digital items, physical products, and gateway payments.

1. Digital & Virtual Products Policy (Non-Refundable)
  • Strict No-Refund Policy: All digital products, including game top-ups, gift cards, redeem codes, in-game items, and digital vouchers, are strictly NON-REFUNDABLE and non-exchangeable once delivered.
  • Incorrect User Details: We are not responsible for orders delivered to incorrect Player IDs, User IDs, emails, or phone numbers provided by the customer. No refund or compensation will be issued for user input errors.
  • Invalid Code Claims: If you claim a digital code is invalid or already redeemed, you must provide a continuous, unedited video recording starting from the moment of order receipt to the redemption attempt. All claims are cross-checked with our delivery logs and supplier API data.
2. Physical Products Policy
  • Replacements Only: We only replace physical items if they arrive defective, physically damaged, or if an incorrect product was delivered.
  • Claim Window: Any damage or replacement request must be reported to our Live Chat Support or email within 24 hours of delivery, along with unboxing video proof.
3. Eligible Refund Scenarios

A refund will only be initiated under the following exceptional circumstances:

  • Unauthorized Charges: You were charged via bKash, Nagad, bank transfer, or payment gateway without authorization, AND the order has not been delivered or processed.
  • Out of Stock / Unavailability: We are unable to fulfill your order due to item unavailability or server errors.
  • Payment Gateway Errors: Funds were deducted via the payment gateway, but the system failed to generate or process the order on our backend.
4. Refund Request & Processing Time
  • Verification Proof: To request a refund, you must provide your Order ID, Payment Receipt, and Payment Gateway Transaction ID (TrxID).
  • Processing Timeframe: Approved refunds are usually processed within 5 to 7 business days depending on the payment channel (bKash, Nagad, Card, or Bank).
  • Refund Method: Approved refunds will generally be credited back to your original payment method. In certain cases, refunds may be added to your website wallet balance for future purchases.
  • Account Deletion Impact: If you request account deletion while a refund is pending, the refund process must be completed first. Deleting your account beforehand will erase your order history and may void pending refund claims.
5. Late or Missing Refunds
  1. First, thoroughly check your bKash, Nagad, or Bank account transaction history.
  2. Contact your payment provider or wallet support to check for pending incoming transactions.
  3. If you have completed the above steps and still have not received your refund, please reach out to us with your TrxID.

Need Assistance with an Order?

Our support team is available via Live Chat or Email

support@srkexpressbd.com
Last updated: 13 September 2026

Last updated: 30 August 2026