Refund Policy
Once a game top-up has been credited, it is considered final.
If the customer provides incorrect login information or player ID and the order is delivered, a refund is not possible.
Bonus top-ups are provided by the game authorities. If they do not appear in your account, SrkExpressbd is not responsible and refunds will not be applicable.
SrkExpressbd is not responsible for lost, stolen, or unauthorized use of gift cards or digital items.
CD Keys, Gift Cards, Game Points, Prepaid Cards, etc., are non-refundable and non-exchangeable under any circumstances.
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Eligible for Return/Refund if:
You were charged without authorization via bKash, Nagad, bank account, or any other payment method, and the order has not been delivered.
We are unable to fulfill your order due to stock shortage or unavailability of the product.
To request a return or refund, please contact our Live Chat Support or email us at support@srkexpressbd.com.
Payment receipt or proof of transaction is required to process any refund.
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Refunds (if applicable):
If your order qualifies for a refund, please contact our Live Chat Support or email us.
Depending on your payment method (bKash, Nagad, bank transfer, etc.), the refund process may take some time — typically within 7 business days.
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Late or Missing Refunds (if applicable):
If you haven’t received a refund:
1. First, double-check your bKash/Nagad/Bank account.
2. Then, contact your payment provider (e.g., bKash or Nagad).
3. If you still have not received your refund after doing the above, please contact us at support@srkexpressbd.com.
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Product Replacement (if applicable):
We only replace items that are defective or damaged.
If you need a replacement for the same item, contact our Live Chat Support or email us.
