Privacy Policy

App: SRK Express BD (Android mobile application and related web services)
Operator: SRK Express BD
Effective date: October 10, 2026
Official website: srkexpressbd.com

This Privacy Policy explains how SRK Express BD ("we", "us", or "our") collects, uses, stores, shares, and protects information when you use the SRK Express BD mobile application or our website. Our services include game top-ups, digital products, gift cards, order processing, wallet features, sign-in, and customer support.

1. Data We Collect

Depending on which features you use, the app and related services may collect or process:

• Account details: your name, username, registered email address, account identifier, phone number if supplied, and authentication-related information used to sign in and secure the account.
• Order and wallet details: purchased product, quantity, order status, amount, payment status, transaction/reference number, wallet balance and wallet transaction history.
• Product delivery details: game/player ID, server or region, selected package, and any additional information you submit to receive a digital service. Where a particular product requires account-access or verification details, we process the information provided for that order. These may be sensitive details; only submit information expressly required for the chosen service.
• Support information: messages, requests, uploaded images or attachments, and responses provided through the website, app, or customer support channels.
• Technical and security data: IP address, browser type, device/app information, operating-system information, session identifiers, request timestamps, and logs that help us protect accounts and investigate errors.
• Optional settings and notifications: language or country preferences and, when notifications are enabled and supported, notification preferences or push notification tokens.

Not all data categories apply to every user. The information processed depends on the features you use and the details you voluntarily provide. An approximate region may be inferred from an IP address; this does not mean that the app necessarily collects precise GPS location.

2. How We Use Your Data

• Create and secure accounts, authenticate users, and maintain sign-in sessions.
• Process payments, wallet top-ups, refunds, purchases, and delivery of ordered products.
• Communicate order progress, service notices, security alerts, and support replies.
• Help detect unauthorized activity, prevent fraud, handle complaints, and troubleshoot problems.
• Maintain transaction records and satisfy applicable operational, accounting, or legal obligations.

3. Data Sharing and Third Parties

To provide the service you request, relevant data may be shared with these categories of recipients:

• Payment service providers to process payments, verify transactions, or handle refunds.
• Authentication services (such as Google Sign-In, when you choose it) to enable secure sign-in.
• Product suppliers and fulfillment personnel who require relevant order or player details to deliver your purchase.
• Customer support and operational messaging services (including Telegram when used for order routing or support) so authorized personnel can process orders and respond to requests. Information included in those service messages may be handled by the messaging provider under its own policy.
• Hosting, infrastructure, and security providers that support our app and website.
• Regulators or law-enforcement authorities where disclosure is legally required.

We intend to share only information relevant to the requested service. External providers may process data according to their own privacy policies. We do not sell personal information to third parties.

4. Payments and Sign-In

Payments can be handled by third-party payment gateways. Payment providers may collect payment information directly as part of checkout. We may store payment confirmations and transaction identifiers required to complete an order, reconcile accounts, investigate payment problems, and process refunds. If you sign in using a third-party service, we may receive basic account details, such as your name, email address, and provider account identifier, depending on the permissions you grant.

5. Cookies, Sessions, and Device Permissions

The website and app may use cookies or similar session technologies to keep you signed in, remember settings, prevent abuse, and maintain reliable service. Where a feature asks for an optional device permission, your device's operating system controls that permission. You can review supported permissions in your device settings.

6. Data Security

We use administrative and technical safeguards designed to reduce unauthorized access and misuse, such as authenticated account access and protected connections where supported. Access to order details is intended to be limited to people or providers who need them for legitimate service operations. No internet system can promise absolute security; if you believe your account or personal information has been exposed, contact us promptly. Never email passwords or one-time verification codes to our privacy address.

7. Data Retention

We keep account, order, payment, and support information only for as long as reasonably necessary to provide the relevant service, respond to disputes and refunds, maintain security, and meet applicable legal or financial recordkeeping requirements. Retention periods may differ by data category and legal requirement. When information is no longer needed, we take steps to delete or de-identify it as appropriate.

8. Account and Data Deletion

If you registered an account with SRK Express BD, you can request deletion of that account and the associated personal information. You may also ask to review, correct, or delete specific personal information.

How to request account deletion from the web

1. Email privacy@srkexpressbd.com with the subject SRK Express BD Account Deletion Request.
2. Include the email address or username linked to your SRK Express BD account. Do not include your password or one-time code.
3. We may contact you to verify account ownership and prevent unauthorized deletion.
4. Following verification, we will process deletion of the account and associated personal data, except data we must retain for a legitimate legal, financial, dispute, or security reason. We will explain any required retention when responding.

Request account deletion

You can view these instructions and start a deletion request without signing in to your SRK Express BD account.

9. International Processing

Our infrastructure, payment services, and digital-product suppliers may operate in different countries. When data is transferred to another country for service delivery, it remains subject to this policy and applicable laws.

10. Children's Privacy

We do not knowingly seek personal data from children who are not permitted to use our services without the authorization required by applicable law. If you believe a child has submitted personal information inappropriately, contact us so we can investigate and take appropriate action.

11. Changes to This Policy

We may update this policy to reflect operational, legal, or product changes. Updates will be posted at this public URL, with a revised effective date when appropriate.

12. Contact